Resources

Articles

Right Course 2011
Executive Training, Wellness & Productivity, Professional Development in British Columbia
Business in Vancouver Magazine

Featured on Page 8 in:
The race for talent: Investing in managerial education to boost your bottom line

GLASStalk
Broco Glass Group
Summer 2010 Edition
Build Loyalty and Profits with First-rate Customer Service
by Michele Bicego

Customers expect fast, convenient, and quality service. Motivated and engaged employees will deliver exceptional service, which in turn creates customer loyalty. How do you tap into your employees' customer service potential?    >> MORE

HRVoice - BC Human Resources Management Association
Issue: 16 Vol: 3 | Apr 19, 2007
The Importance of Succession Planning
by Michele Bicego

With continued global economic growth, the increasing value of human and intellectual capital suggests organizations need to focus on talent management: attracting, developing, and retaining high-potential leaders. Given the anticipated high retirement numbers and the resulting competition for high-potential employees, developing crucial    >> MORE